We understand Returns are not the most pleasant experience so we would like to make it as simple as possible. If it doesn’t fit or if it just doesn’t meet your expectations, please contact us to return your unwanted and unused item within 30 days for an exchange or refund.
*While we love to provide 100% customer satisfaction, an excessive amount of returns within a 12-month period will result in rejecting your orders.
**If the original packaging has been damaged, there will be 15% restocking fee.
(Please note items not eligible in damaged/worn condition.)
***All refunds will be credited back to your original method of payment.
To return an item, please request via email(firstname.lastname@example.org) a Return Merchandise Authorization (RMA) and we will provide the return shipping label for your convenience.
*We cannot provide the return shipping label for international orders.
**For used or damaged product returns, the customer is responsible for the return shipping.
The exchange process is the same as the return process. Please request a Return Merchandise Authorization (RMA) and specify the product you would like it to be exchanged with. As soon as we receive the returned item, we will ship out the replacement product.
Please note that exchanges are always subject to availability. If you are worried that the item might be sold out, placing a new order is preferred instead of going through the exchange process.
*Exchanges can take up to 2-3 weeks to be processed.